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Consultant support and feedback

Request consultant support

If Vala cannot solve the issue, you can send a support request to a Rue de Net consultant directly from the chat. Vala summarizes the conversation so the consultant immediately sees what the issue is about.

  1. Open the chat the request relates to.
  2. Choose Request Consultant Support.
  3. Vala generates a summary of the conversation ("Generating summary from conversation...") and fills in the fields:
    • Subject – a brief summary of the issue.
    • Description – a detailed description of the issue.
  4. Review the text and edit it if needed.
  5. Select Attach full conversation if the consultant should receive the whole conversation with the request.
  6. Choose Send.

When the request has been created, a message with the ticket number and a link to it is shown in the chat: "Support ticket [...] has been created. A consultant will review it shortly."

Note

The action is only available when you are signed in and the chat contains messages.

Send feedback

While Vala is in beta, you can send feedback about Vala to Rue de Net at any time.

  1. Choose Beta version - Send feedback.
  2. Write your feedback in the Beta feedback dialog.
  3. Choose Send.

When the feedback has been sent, "Thank you for your feedback!" is shown.

You can also rate individual answers with Helpful / Not helpful, see Chatting with Vala.