Troubleshooting

Common messages in the Approvals Web and what they mean.

Connection to Business Central

Message	Explanation	What to do
Unable to load environments and companies. This is probably temporary.	A temporary error contacting Business Central.	Click Try again.
Access to Business Central has expired or consent is missing. Please sign in again.	Your session has expired.	Click Sign in again.
Access to Business Central was denied for this user or tenant.	The user has no access to Business Central.	Contact your administrator.
Unable to load environments and companies. The service responded unexpectedly — check the setup.	An unexpected response from the service.	Contact Rue de Net.
No Business Central environments were found for this tenant.	No Business Central environment is linked to this Microsoft tenant.	Check that the correct tenant is selected.
Access to Business Central requires additional consent or sign-in.	Consent is missing for the site to access Business Central.	Follow the instructions or contact your administrator.

Permissions

Message	Explanation
Company not set up for Approvals web	Rue de Net Approvals is not enabled in the company. See Approvals setup.
You do not have the necessary permissions in Business Central to perform this action.	The user is missing approval permissions. See User setup for the web.
You are not authorized to view this page.	The signed-in user has no access to the page.

Microsoft tenants

Message	Explanation
Tenant access required	You no longer have access to the tenant. See Adding a Microsoft tenant.
No tenants	No tenant is registered for you. Add one with the + button.

Connection to the server

Message	Explanation	What to do
Rejoining the server...	The connection dropped and the site is trying to reconnect.	Wait a few seconds.
Rejoin failed.	Reconnection did not succeed.	Click Retry or reload the page.
The server paused the session.	The session was paused, for example after a long idle period.	Click Resume.
An unhandled error has occurred.	An unexpected error.	Click Reload.

Document actions

Message	Explanation
Error: …	Business Central rejected the approval or rejection. The text comes from Business Central.
Error sending comment	The comment could not be saved.
Error delegating approval	The delegation failed.
Error updating dimension	The new dimension value could not be saved.
Error updating line	The change to the line could not be saved.
Error performing line action	Approving or rejecting the line failed.

Empty lists

Message	Explanation
No documents for approval	No documents await your approval in the selected company.
No posted documents	No posted invoices were found.
No comment yet.	There are no comments on the document.
No attachments	The document has no attachment.
No previous documents found	No previous invoices from this vendor.
No companies available	No company is accessible in the selected environment.

Frequently asked questions

Why can't I see an invoice that I know was sent to me? Check that the correct company is selected in the bottom bar. Also check whether somebody else in the approver group has already handled it — turn on Show all statuses.

Why are the action buttons greyed out? The document does not have the status Open, or an action is already running.

Why does the invoice disappear when I delegate it? Delegating moves the approval to another user; you are then no longer the approver.

Can I change the amount on an invoice? No. On the web you can change dimensions, the item/account number and the line description. Amounts are changed in Business Central.

Further help

Contact your administrator or Rue de Net at ruedenet.is.